I have been back home for a couple of days now after our vacation in Kenya. This is the second trip booked through Experience It Tours travel service. As a returning client of yours, I wanted to send you a little feedback. In 2019, I went on a trip to Morocco that was planned using Experience It Tours. It was that trip that led to the decision to use your team on this trip to Kenya. Once again, the service level, the handling of details and the follow up to questions, always exceeded my level of expectation. Always. I am so impressed by you and your team that you will be my agent of choice for my future travels. You are also my recommended travel partner to anyone seeking a trip to Africa or anyplace you serve. You are hands down the very best in travel service.
To be successful, companies require many people all dedicated to providing a consistent high level of service to their respective clients. It’s an easy goal to strive for but often a difficult goal to execute. I’m happy to report that your employees and associates on the ground were fantastic. There was always someone at every stop with a smile, usually a drink, and information of what was about to happen next. This happened at every stop from our initial pickup at Nairobi airport to our return drop off at Nairobi airport. Karen, Pam, and I were always met with a helpful hand. It was simply amazing. Experience It Tours is to be commended for its partnership with Dr. Mohanjeet Brar and his commitment to the eco-conservation. The camps and daily game drives were terrific. Every driver, spotter, camp director, porter, and cook was knowledgeable and friendly; it made every day a wonderful adventure.
Gary.
Aug 2022